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Health Systems Share COVID-19 Financial Recovery Strategies in First Client Huddle

Article Summary


More than 100 attendees joined the first of a series of Health Catalyst virtual client huddles designed to support client partners and aid collaboration and direct client connections in this time of unprecedented change.
根据2020年4月对Health Catalyst客户的一项调查,72.6世界杯葡萄牙vs加纳即时走地%的客户表示,他们对其他卫生系统的例子、指导和工具有浓厚兴趣。在仅针对客户的会议中,分享了最常见的COVID-19分析项目和一个卫生系统的选择性手术计划。

The health system shared the challenges they faced in understanding the financial impact of halting elective surgeries as well as creating a plan for working through their backlog. They also shared the tools and strategies they are using to aid their financial recovery.

On May 6, 2020, more than 100 attendees from 46 healthcare organizations joined the first of a series of世界杯葡萄牙vs加纳即时走地®virtual client huddles designed to support client partners and aid collaboration and direct client connections in this time of unprecedented change. According to an April 2020 survey of Health Catalyst clients, 72 percent showed interest in attending a regular client forum and 72.6 percent said they had a strong interest in examples, guidance, and tools from both other health systems and Health Catalyst.

Mike Doyle, Senior Vice President and General Manager of Professional Services, and Russ Staheli, Chief Client Officer at Health Catalyst, facilitated the session. They shared initial high-level observations about COVID-19 analytics projects at client organizations, including the most common:

  1. Patient and Staff Tracking.
  2. Executive Dashboard/Command Center.
  3. Capacity Planning.
  4. Public Health and Surveillance.
  5. Financial.

While most clients who responded to the survey shared that they had many of the tools and services needed to handle these challenges, many expressed a keen interest to focus on recovery efforts, including elective surgery operations and recovery planning, revenue cycle management, and incorporating telemedicine into planning data. In fact, 82 percent of respondents said that learning about what others are doing to aid their COVID-19 financial recovery would provide the most helpful support (figure 1).

Answers to HC clients survey on helpful support topic categories
Figure 1: A survey of Health Catalyst clients showed that the majority are most interested in learning about what others are doing in the recovery phase of COVID-19.

One Health System’s Elective Surgery Financial Plan

在介绍之后,两位来自顶级卫生系统外科和程序部门的演讲者分享了他们如何使用分析来重启选择性手术以及他们的选择性手术财务计划。和许多医疗机构一样,医疗系统在3月底根据该州州长的行政命令暂停了选择性手术。卫生系统转向为COVID-19患者激增做准备,放弃了选择性手术,但很快意识到,他们需要了解收入影响,并制定计划处理手术积压。虽然他们有大量的数据,但其中大部分都保存在电子病历中,很难访问。他们缺乏一种简单的方法来创建临床、财务和手术数据的综合视图,从而有效地计划组织的选择性手术财务恢复。

临床负责人与Health Catalyst合作,利用数据操作系统世界杯葡萄牙vs加纳即时走地(DOS™)集成临床、财务和运营数据。他们还使用了Department Explorer: Surgical Services分析加速器和COVID-19选择性手术影响分析应用程序,以可视化取消手术对收入的影响,并制定组织的恢复计划。

The Right Tools Aid COVID-19 Financial Recovery

Leveraging the right tools gave leaders the ability to quickly and effectively understand canceled cases, surgery backlog, and the revenue impact by facility and surgery type. In just two weeks, the team deployed the COVID-19 Elective Surgery Impact Analysis application and created a data-driven recovery plan based on comprehensive clinical, financial, and operational data. They also saved hundreds of hours of manual data aggregation and reporting.

Following the presentation, participants had the opportunity to ask questions and share feedback, including the agreed to request to share the dashboard (using de-identified patient data) with attendees. The next client huddle will take place on Thursday, May 21, at 9 am EDT and will continue on a biweekly basis to help support Health Catalyst partners and encourage continued collaboration.

Additional Reading

你想了解更多关于这个话题吗?Here are some articles we suggest:

  1. Responding and Recovering in Clinic Operations with Advanced Analytics
  2. Virtual Care Analytics Supports Rapid Change in Ambulatory Care Delivery
  3. Analytic Insights Help Drive COVID-19 Financial Recovery Plan
  4. Analytics Accelerates COVID-19 Elective Surgery Restart
  5. COVID-19 Dashboard Enables Effective Incident Command

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