Virtual Visits and Analytics Enable Continued Delivery of Ambulatory Services During COVID-19 Pandemic

THE PROJECT

德州儿童医院大幅扩大了远程医疗的能力，将大多数初级、专科和精神保健的面对面访问转变为电话或视频预约，以更好地满足患者的需求。

• COVID-19 Nurse Triage Line: Available 24/7, parents of patients can call and speak with a specially trained pediatric nurse, who provides basic COVID-19 information.
• Virtual Visits: Many women’s services and pediatric in-person visits are occurring via a phone or video appointment.
• Texas Children’s Pediatric Workflow Changes: A physician reviews all appointment requests. If a patient’s health screen indicates symptoms or exposure to COVID-19, the organization converts the patient to a phone or video appointment.
• 德州儿童健康计划提供者通信:该组织向其成员推出通信，强调提供虚拟健康服务。妇女儿童中心正在通过电话进行访问。

The organization leverages the Health Catalyst^®Data Operating System (DOS™) platform and a virtual health platform to visualize, monitor, and manage the conversion to virtual health, in addition to managing in-person visit volume. Texas Children’s executive team and leaders review visit data each day, including daily visits volume and visit type (in-person, telephone, or video) by service line, and the number of available and scheduled visits each day.

THE RESULT

Texas Children’s is using DOS and technology to meet the demand for healthcare, effectively managing outpatient capacity, utilization, and financial performance.

• 仅在两周内，远程医疗访问次数就增加了近70倍。每周进行约1.1万次虚拟健康检查。
• 64 specialties providing virtual health visits—nearly 2,000 providers have completed a virtual health appointment.
• 成功维持了covid -19前的访问量。

“Analytics are critical to our ability to monitor daily performance, and have enabled us to identify where we need to make improvements.”

– Carrie Rys, Assistant Vice President, Ambulatory Operations